How to Download 007 Scrm: A Guide for Customer Service Professionals
If you are looking for a powerful and easy-to-use customer service software that supports multiple social media platforms, then you should consider 007 Scrm. In this article, we will show you what 007 Scrm is, why you need it, how to download and install it on your desktop, and how to use it to chat with your customers.
What is 007 Scrm and why you need it
007 Scrm is a customer service software that allows you to connect with your customers using various social media channels, such as WhatsApp, Line, Telegram, Zalo, Messenger, and Instagram. With 007 Scrm, you can chat with all your contacts in one place, manage multiple accounts, use private proxies, create sub-accounts, translate messages in different languages, send quick replies, generate redirect links for campaigns, and sync data across devices.
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007 Scrm is designed for customer service professionals who want to improve their communication efficiency, customer satisfaction, and sales performance. Whether you are running a small business or a large enterprise, 007 Scrm can help you reach more customers, provide better service, and grow your business.
Key features of 007 Scrm
Here are some of the key features of 007 Scrm that make it stand out from other customer service software:
Multi-accounts login: You can log in with multiple accounts on different social media platforms at the same time.
Multi-social media accounts support: You can chat with your customers using WhatsApp, Line, Telegram, Zalo, Messenger, and Instagram.
Private proxies: You can use private proxies to protect your privacy and avoid being blocked by social media platforms.
Chat with all your contacts in one place: You can see all your chats from different platforms in one interface and switch between them easily.
Create sub-account: You can create sub-accounts for your team members and assign them different roles and permissions.
Multilingual auto-translate: You can translate incoming and outgoing messages in different languages automatically.
Quick reply: You can save and send common responses with one click.
Redirectly link for campaign: You can generate unique links for your campaigns that redirect your customers to your website or landing page.
Data synchronization: You can sync your data across devices and access it anytime, anywhere.
Pricing plans and ways to sell with 007 Scrm
Depending on the type of business you are running and the way you want to sell your products or services, your needs might vary. That's why 007 Scrm offers several subscription plans that have different monthly fees, login licenses, and features. Here are the pricing plans of 007 Scrm:
PlanLogin LicenseSocial Media PlatformsPrice
Free PlanNo limitAll platforms (chat only)$0/monthBasic Plan1All platforms (chat and call)$9.99/month
Standard Plan3All platforms (chat and call)$19.99/month
Premium Plan5All platforms (chat and call)$29.99/month
Enterprise Plan10All platforms (chat and call)$49.99/month
You can choose the plan that suits your budget and needs, and you can upgrade or downgrade anytime. You can also use the free plan to try out the software before you buy it. However, the free plan has some limitations, such as no call support, no sub-account, no auto-translate, no quick reply, no redirect link, and no data sync.
If you want to sell with 007 Scrm, you can use the redirect link feature to create campaigns that drive traffic to your website or landing page. You can also use the call support feature to make voice or video calls with your customers and close deals faster. Moreover, you can use the data sync feature to track your sales performance and customer feedback.
Where to go for help and support
If you have any questions or issues with 007 Scrm, you can go to the help and support section on their website. There, you can find FAQs, tutorials, videos, manuals, and contact information. You can also chat with their customer service agents online or send them an email. They are available 24/7 and ready to assist you.
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How to download and install 007 Scrm on your desktop
Now that you know what 007 Scrm is and why you need it, let's see how to download and install it on your desktop. The process is simple and fast, and it only takes a few minutes. Here are the steps:
Step 1: Open the 007 Scrm website and choose your plan
The first thing you need to do is to open the 007 Scrm website on your browser. You can use any browser you prefer, such as Chrome, Firefox, Safari, or Edge. Then, you will see a homepage that shows the features and benefits of 007 Scrm. You can scroll down to learn more about the software or click on the "Get Started" button at the top right corner.
When you click on the "Get Started" button, you will be taken to a page where you can choose your plan. As we mentioned before, there are four plans: Free, Basic, Standard, Premium, and Enterprise. You can compare the plans and see what they offer. Then, you can select the plan that suits your needs and click on the "Buy Now" button.
Step 2: Download the desktop app and set the language
After you choose your plan and click on the "Buy Now" button, you will be redirected to a page where you can download the desktop app. You will see a download link for Windows or Mac OS depending on your operating system. You can also scan a QR code with your phone to download the app.
Once you download the app, you can open it and install it on your desktop. The installation process is straightforward and easy to follow. You just need to agree to the terms and conditions and choose a destination folder. Then, you can launch the app and set the language you want to use.
Step 3: Log in with your account or use the free plan
When you launch the app for the first time, you will see a login screen where you can enter your email address and password. If you have already registered an account on their website, you can use the same credentials to log in. If not, you can create an account by clicking on the "Sign Up" button.
If you don't want to create an account or pay for a plan yet, you can also use the free plan by clicking on the "Use Free Plan" button. However, as we mentioned before, the free plan has some limitations that might affect your customer service experience.
Step 4: Choose the platform you want and scan the QR code
After you log in with your account or use the free plan, you will see a dashboard where you can choose the social media platform you want to connect with your customers. You can choose from WhatsApp, Line, Telegram, Zalo, Messenger, or Instagram. You can also add multiple accounts on different platforms and switch between them easily.
To connect your account with the platform you want, you need to scan a QR code with your phone. You can use the official app of the platform or a web browser to scan the code. For example, if you want to connect with WhatsApp, you can use the WhatsApp app or web.whatsapp.com to scan the code. After you scan the code, you will see your contacts and chats on the 007 Scrm app.
How to use 007 Scrm to chat with your customers
Now that you have downloaded and installed 007 Scrm on your desktop and connected it with the platform you want, you can start chatting with your customers. Here are some tips on how to use 007 Scrm to chat with your customers effectively:
How to add multiple accounts and use private proxies
If you have more than one account on the same platform, you can add them to 007 Scrm and switch between them easily. For example, if you have two WhatsApp accounts, one for personal use and one for business use, you can add them both to 007 Scrm and chat with your customers using the business account.
To add multiple accounts, you need to click on the "Add Account" button on the top right corner of the dashboard. Then, you need to choose the platform you want and scan the QR code with your phone. You can repeat this process for as many accounts as you want.
If you want to protect your privacy and avoid being blocked by the platform, you can also use private proxies to hide your IP address and location. To use private proxies, you need to click on the "Settings" button on the top right corner of the dashboard. Then, you need to click on the "Proxy" tab and enter the proxy server address, port, username, and password. You can also test the proxy connection before using it.
How to create sub-accounts and manage permissions
If you have a team of customer service agents who work with you, you can create sub-accounts for them and assign them different roles and permissions. For example, you can create a sub-account for your manager who can monitor and manage all the chats, a sub-account for your agent who can chat with customers but not make calls, and a sub-account for your trainee who can only view chats but not reply.
To create sub-accounts, you need to click on the "Settings" button on the top right corner of the dashboard. Then, you need to click on the "Sub-Account" tab and click on the "Add Sub-Account" button. You need to enter the email address and password of the sub-account and choose the role and permission. You can also edit or delete sub-accounts anytime.
How to use multilingual auto-translate and quick reply
If you have customers from different countries who speak different languages, you can use multilingual auto-translate to communicate with them easily. 007 Scrm can translate incoming and outgoing messages in different languages automatically. You can also choose the language you want for each chat.
To use multilingual auto-translate, you need to click on the "Translate" button on the bottom right corner of the chat window. Then, you need to choose the language you want for that chat. You can also change the language anytime by clicking on the "Translate" button again.
If you have common responses that you use frequently, such as greetings, confirmations, or apologies, you can use quick reply to save and send them with one click. 007 Scrm can store up to 10 quick replies for each platform that you can customize according to your needs.
To use quick reply, you need to click on the "Quick Reply" button on the bottom right corner of the chat window. Then, you need to choose the quick reply you want to send. You can also edit or delete quick replies by clicking on the "Quick Reply" button and then clicking on the "Edit" or "Delete" button.
How to generate redirect links for campaigns and sync data
If you want to promote your products or services to your customers, you can use redirect links to create campaigns that drive traffic to your website or landing page. 007 Scrm can generate unique links for each platform that you can send to your customers. When they click on the link, they will be redirected to your website or landing page.
To generate redirect links, you need to click on the "Campaign" button on the top right corner of the dashboard. Then, you need to enter the URL of your website or landing page and choose the platform you want. You can also customize the link name and description. Then, you need to click on the "Generate Link" button and copy the link. You can then paste the link in your chat and send it to your customers.
If you want to track your sales performance and customer feedback, you can use data synchronization to sync your data across devices and access it anytime, anywhere. 007 Scrm can sync your chats, contacts, calls, campaigns, and settings with your online account. You can also view your data on their website or mobile app.
To use data synchronization, you need to click on the "Sync" button on the top right corner of the dashboard. Then, you need to choose what data you want to sync and click on the "Sync Now" button. You can also set up automatic sync by clicking on the "Settings" button and then clicking on the "Sync" tab.
Conclusion and FAQs
In conclusion, 007 Scrm is a customer service software that allows you to chat with your customers using various social media platforms. It has many features that can help you improve your communication efficiency, customer satisfaction, and sales performance. You can download and install 007 Scrm on your desktop easily and use it to chat with your customers effectively.
If you have any questions about 007 Scrm, here are some FAQs that might help you:
Q: How can I update 007 Scrm?
A: You can update 007 Scrm by clicking on the "Update" button on the top right corner of the dashboard. You can also check for updates manually by clicking on the "Settings" button and then clicking on the "Update" tab.
Q: How can I backup my data?
A: You can backup your data by clicking on the "Backup" button on the top right corner of the dashboard. You can also restore your data by clicking on the "Restore" button.
Q: How can I contact 007 Scrm?
A: You can contact 007 Scrm by clicking on the "Contact Us" button on the bottom right corner of their website. You can also chat with them online or send them an email at support@007scrm.com.
Q: How can I cancel my subscription?
A: You can cancel your subscription by clicking on the "Cancel Subscription" button on their website. You can also contact them at support@007scrm.com and request a cancellation.
Q: How can I get a refund?
A: You can get a refund by contacting them at support@007scrm.com and providing your order number and reason for refund. They will process your refund within 7 days.
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